Privacy Policy
Your privacy matters to us. This policy explains how SparkFlow Desktop collects, uses, and protects your personal information in accordance with Philippines data protection laws.
Information We Collect
We collect information you provide directly to us when you create an account, use our investment motivation platform, or communicate with our team. This includes your name, email address, phone number, and financial interests you share with us.
Our system automatically collects certain information about your device and how you interact with our platform. This includes your IP address, browser type, pages you visit, and the time spent on different sections of our website.
- Personal identification information (name, email, phone number)
- Financial education preferences and learning progress
- Communication records and support interactions
- Technical data about your device and browsing behavior
- Location data when you access our services
How We Use Your Information
Your information helps us provide personalized investment education content that matches your learning goals. We analyze your progress to suggest relevant courses and materials that could enhance your financial knowledge.
We never use your personal information to make investment decisions for you or provide specific financial advice. Our platform focuses solely on education and skill development.
Communication purposes include sending you updates about new educational content, platform improvements, and responding to your questions. We may also use your information to comply with legal requirements under Philippines law.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our platform, such as email delivery services, analytics providers, and customer support tools.
These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us. They cannot use your data for their own marketing or business purposes.
- Service providers who help deliver our educational content
- Analytics companies that help us understand platform usage
- Legal authorities when required by Philippines law
- Professional advisors for business operations and compliance
Your Rights and Choices
Under the Data Privacy Act of 2012 and other applicable Philippines laws, you have specific rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.
You can update most of your information directly through your account settings. For more complex requests or if you want to exercise your right to data portability, contact our privacy team using the information provided at the bottom of this policy.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account. Note that you'll still receive important account-related communications even if you opt out of marketing messages.
Data Security and Protection
We implement multiple layers of security to protect your information. This includes encryption of data in transit and at rest, regular security audits, and restricted access to personal information within our organization.
Our servers are located in secure facilities with 24/7 monitoring. We use industry-standard SSL certificates and employ automated backup systems to prevent data loss.
While we take reasonable precautions, no online service is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.
Data Retention and Deletion
We retain your personal information for as long as your account remains active or as needed to provide our services. After account closure, we may keep certain information for up to seven years to comply with legal obligations and resolve any potential disputes.
Some information, like anonymized usage statistics and aggregated learning data, may be retained indefinitely to help us improve our educational content. This data cannot be linked back to your individual identity.
If you request account deletion, we'll remove your personal information within 30 days, except where we're required to retain certain records for legal compliance purposes under Philippines regulations.
International Data Transfers
Some of our service providers are located outside the Philippines. When we transfer your information internationally, we ensure adequate protection through contractual safeguards and by working only with providers who maintain strong privacy standards.
We review all international data transfers to ensure they comply with Philippines data protection requirements and provide you with the same level of protection regardless of where your data is processed.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and post the updated policy on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
Questions about this privacy policy? Reach
our privacy team at:
Charitoville-2 Ave, Butuan City, Agusan Del Norte, Philippines
Phone: +63744425291
Email: [email protected]